We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay. All transactions are secure and encrypted to protect your payment information.

Orders are processed within 2-3 business days and shipped via standard delivery, which typically takes 5-7 business days within Australia. You will receive a shipping confirmation email with a tracking number once your order has been shipped.

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number. You can use this number to track your order on the carrier's website. If you have any issues with tracking, please contact us at coaching@platformstrong.com.

We accept returns of unused and undamaged items within 30 days of purchase. Items must be in their original condition and packaging with tags attached. To initiate a return, please contact us at coaching@platformstrong.com. Note that return shipping costs are the responsibility of the customer.

Yes, we offer exchanges for items that are defective or damaged. If you need to exchange an item, please contact us at coaching@platformstrong.com with details and photos of the defect or damage, and we will assist you with the exchange process.

To ensure the longevity of your workout clothing, we recommend washing them in cold water on a gentle cycle and hanging them to dry. Avoid using bleach or fabric softeners as they can damage the fabric and reduce the effectiveness of moisture-wicking properties.

If you have any questions, concerns, or need assistance with your order, you can contact our customer service team at coaching@platformstrong.com. We strive to respond to all inquiries within 24 hours on business days.