Shipping Policy
Domestic Shipping Policy
- Shipment Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
- Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimated to be between 5-7 business days.
- Shipment Confirmation and Order Tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- Customs, Duties, and Taxes: PLTFRMACTIVE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
PLTFRMACTIVE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us
For more information or if you have questions, please contact us at coaching@platformstrong.com.